Terms & Conditions

  • Exchange for first time is Free of Cost which includes exchange of Size, Colour or any article available at www.pepitoes.com. No Extra Cost to be charged for first exchange.
  • Incase of Exchange for 2nd Time in same order, An exchange fee of Rs 200 will be applicable.
  • In case of Return a Full value voucher with a validity of 1 year shall be issued to customer.

For order/product cancellations and Returns :

  • Customers can opt for a full value redeemable voucher of the same amount which can used on www.pepitoes.com to make another purchase which would be valid for the next 12 months.
  • Incase of Return, please ensure Pepitoes Pair is packed with original Invoice / Tags inside Pepitoes shoe box only. Please share a picture of box along with courier boy’s contact / mobile details before handing the parcel. Please share picture on 9125955111.

NO RETURNS AND EXCHANGE REQUESTS SHALL BE ENTERTAINED POST 10 DAYS OF PRODUCT DELIVERY.

Terms & Condition of service apply

  • For Order related queries, please contact Customer Service Mobile No : +91-9125955111
  • Email : [email protected]

Ordering Policy

  • Our services are only available for articles which are shown in stock on our website
  • No returns are allowed if product is used or damaged.

Shipping Policy

Pepitoes is committed to delivering your order accurately, in good condition, and on time. Please note our shipping policy as follows:
We make our best efforts to ship each item in your order within 7 working days of the order. However, in some cases, we may take longer, up to 8-10 working days.
We ship on all week days (Monday to Saturday), excluding public holidays.

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies

While we shall Endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

For Fast and Secure delivery. Please fill all correct details at the time of placing any order.

Exchange Policy :

  • Exchange for first time is Free of Cost which includes exchange of Size, Colour or any article available at www.pepitoes.com. No Extra Cost to be charged for first exchange.
  • Incase of Exchane for 2nd Time in same order , An exchange fee of RS 200 will be applicable.

In case you are not satisfied with your purchase, you can exchange any product bought from Pepitoes within 10 days from the original date of invoice, provided that the article(s) being returned for exchange is unused, clean, and in their original state and packaging. If any tag and accessories missing in return packet. Return will not be accepted.

For exchange, please contact Customer Service – [email protected]

Incase Of Exchange, the difference of amount can be adjusted against a Voucher only which will be valid for next twelve months.Difference of balance amount will not be refunded back.

Please keep your invoice safe and intact as it is essential to give the same while getting your product exchanged. And Pair should be sent back in proper Pepitoes Shoe Box.

Claim Policy

Pepitoes products are manufactured with utmost care and stringent quality control is always maintained.

In case you find a manufacturing defect in the product purchased, kindly contact Customer Service – [email protected]

Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. All minor defects will be considered for repair first and not replaced.

Definition of Major Manufacturing Defect for Footwear

  • Damaged/Discoloured Upper Material
  • Broken/Damaged Sole or Insole

General Terms & Conditions for Exchange/Claims

All articles being returned for exchange/claim must be accompanied by original Invoice.

No warranty/guarantee/exchange for articles purchased on discount or during sale period.

Articles / Products sold, under any promotional scheme including but not limited to discount coupons / gift coupons issued under any promotional scheme of Pepitoes or any third party will not be eligible for exchange & Claim.

For exchange/claim, please contact Customer Service – [email protected]

Pepitoes will only offer a replacement against any product available at the store, at the time of the exchange/claim being made.

Replacement against exchange/claims will be subject to availability of the same product. In case, the same product is not available at the store, then replacement will be adjusted against subsequent purchase at the same.

The value of the replaced product will be equal to the original purchase price of the exchanged/claimed article, as mentioned in the Invoice, irrespective of the current price of the exchanged/claimed article, at the time of the exchange/claim being made.

If the value of the replaced article is less than the original value of the exchanged/claimed article, there will be no return. Balance amount will be adjusted against a voucher with validity 12 months.

If the value of the replaced article is more than original value, then Customer had to pay difference amount by Online Transfer.

The decision of Pepitoes would be considered final in all cases.